A Step-by-Step Guide to Cancelling a Broadband Contract

Are you looking to cancel your broadband contract? Maybe you found a better deal, you’re moving, or you’re unsatisfied with your service. Whatever the reason, cancelling a broadband contract can seem daunting.

Don’t worry—we’ve got you covered. This step-by-step guide walks you through the process, from checking your contract to returning equipment. By the end, you’ll be ready to cancel with confidence.

Check Your Contract First

Your first step is to review your broadband contract. Look for details on the minimum contract term, early termination fees, and the notice period required to cancel.

Most providers have 12, 18, or 24 month contracts. If you cancel before the term ends, you may owe early termination fees, often £10-20 per remaining month. Some contracts become month-to-month after the initial term.

Your contract also specifies how much notice you need to provide, usually 14-30 days. Make note of these details before proceeding.

Contact Customer Service

Once you know where you stand with your contract, reach out to your provider’s customer service team. Call, email, live chat, or visit a store if possible.

Explain that you want to cancel and provide the reason if asked. The rep may offer incentives to stay, such as a lower rate or upgraded service. Consider these offers, but don’t feel pressured to accept.

If you decide to cancel, the rep will talk you through the process. They’ll confirm the cancellation date, any fees owed, and final billing details. Write down important info for your records.

Return Any Rented Equipment

If you rent a router, modem, or other equipment from your provider, you’ll need to return it. Ask the rep how to do this and what the deadline is, usually 14-30 days from cancellation.

Your provider may send prepaid shipping labels so you can mail the equipment back. Or you may need to drop it off at a designated location. Follow the instructions carefully to avoid late fees or unreturned equipment charges.

Before returning or recycling equipment, reset it to factory settings. This protects your privacy by erasing personal info and settings. Look for a small reset button or check the manual for directions.

Switch Providers or Go Without

Now that you’ve started the cancellation, decide what’s next. Are you switching to a new broadband provider? If so, schedule the new service to start 1-2 days before your current service ends to minimize downtime.

Thinking of going without home broadband? Consider your alternatives:

• Mobile hotspot: Use your phone’s data to create a Wi-Fi hotspot

• Public Wi-Fi: Work from cafes, libraries, or other public spaces with free Wi-Fi

• Dial-up: A slow but cheap option if you have a landline

Weigh the pros and cons to decide what’s right for you.

Confirm the Cancellation

After you’ve returned the equipment, follow up with your (now former) provider to tie up loose ends.

Confirm they received the equipment and processed the cancellation. Get written confirmation of the cancellation date and any fees paid or owed. Keep this for your records in case of billing mistakes or disputes later.

Check your final bill and autopay status too. Make sure autopay is cancelled so you’re not charged again. If you overpaid on your last bill, request a refund.

Enjoy Your New Freedom

Congratulations, you’re now free of your broadband contract! Give yourself a pat on the back for making it through the cancellation process. Enjoy shopping around for a new provider, exploring alternatives, or simply saving money.

Remember, you have the right to vote with your wallet and choose the broadband provider and plan that works best for you. Don’t be afraid to cancel and make a change if needed.