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You can leave a broadband contract early for free in several specific situations set out in UK rules. Here is exactly when it is allowed, how to give notice, and what to do if you are charged unfairly.
The best broadband deal is not always the cheapest headline offer. Compare the speed available at your address, total contract cost, setup charges and what the provider will charge when the introductory rate ends.
See how the main UK networks differ on price, service and coverage.
Read more →Match your household, devices and daily use to a sensible connection speed.
Read more →Look past headline prices before choosing a provider or package.
Read more →Plain-English help with fibre, routers, contracts and switching.
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Average speeds. Prices and availability change; confirm with the provider before ordering. See all deals.
Not every broadband deal is as cheap as it looks on day one. Upfront costs are the one off charges you pay before or just after activation: activation or setup fees, engineer visit or installation charges, and router or delivery fees. A no upfront cost deal waives all of these, so the price you see is the price you pay from month one.
Prefer to skip the setup charge entirely? Browse broadband with no upfront cost and our roundup of affordable free installation packages.
Compare what is available at your address, the speed your household needs and the full price across the contract. This guide explains each part without the sales language.
Start with the services that can actually be installed at your address. Coverage can vary between neighbouring streets, so national speed claims are less useful than the estimate for your home. Compare the monthly price, setup fee, minimum term and the price charged after the offer ends.
A small household using email, browsing and one television needs less capacity than a home with several people streaming, gaming and working at the same time. Look at the guaranteed minimum as well as the advertised average, especially if reliable video calls matter.
Multiply the monthly charge across the minimum term, then add activation, delivery and installation fees. Check the terms for annual rises and note the out-of-contract price. That figure gives a fairer comparison than the introductory monthly rate.
Confirm when your current agreement ends before ordering a replacement. Keep a note of equipment that must be returned and avoid cancelling a working connection too early. Your new provider should explain the transfer date and whether an engineer visit is required.
