Comparing Sky’s premium ultra-fast approach with Plusnet’s award-winning value proposition reveals two very different broadband philosophies.
Speed and Performance
Sky offers the UK’s fastest broadband speeds up to 5Gbps with Full Fibre Gigafast+ packages. Standard options include Full Fibre 75 (75Mbps), Full Fibre 100 (100Mbps), Full Fibre 150 (145Mbps), and Gigafast (900Mbps).
Plusnet provides speeds from 38Mbps to 900Mbps. Their Full Fibre packages include 145Mbps, 300Mbps, 500Mbps, and 900Mbps options with reliable performance.
Winner: Sky for maximum available speeds
Pricing
Sky pricing starts from £25/month for Full Fibre 75 and £26/month for Full Fibre 100.
Plusnet offers excellent value starting from £23.99/month for Full Fibre (rising to £27.99 from March 2026). Their Full Fibre 500 costs £31.99/month and Full Fibre 900 is £33.99/month.
Winner: Plusnet for better pricing across most tiers
Network Coverage
Both Sky and Plusnet use Openreach infrastructure, providing identical coverage across the UK – approximately 96% for standard fibre services.
Winner: Tie – identical Openreach network
Customer Service
Sky maintains reasonable customer service standards with multiple support channels.
Plusnet achieved an outstanding 89% customer satisfaction score according to Ofcom’s 2025 data, and 93% according to Uswitch – the highest overall rating among major providers.
Winner: Plusnet by a significant margin
Awards and Recognition
Sky receives recognition for their ultra-fast technology and entertainment services.
Plusnet won three major Public Choice awards in 2025: National Broadband Provider of the Year, Best Value for Money, and Best Customer Service.
Winner: Plusnet for customer-voted recognition
Contract Terms
Sky typically offers 24-month contracts with competitive setup fees.
Plusnet uses 24-month contracts with £0 activation fees on most packages and transparent pricing with fixed £4 annual increases for new customers.
Winner: Plusnet for setup costs and transparency
Technology Features
Sky features cutting-edge WiFi 7 technology, Wall to Wall WiFi guarantee, and advanced router capabilities for their premium packages.
Plusnet provides quality routers with reliable performance but focuses on broadband excellence rather than cutting-edge features.
Winner: Sky for advanced technology
Service Focus
Sky offers comprehensive TV packages, sports content, entertainment options, and premium streaming integration alongside broadband.
Plusnet focuses exclusively on delivering excellent broadband service without additional entertainment features, resulting in better core service quality.
Winner: Sky for service breadth, Plusnet for broadband focus
Value for Money
Sky targets premium customers with high-end technology and comprehensive services at premium pricing.
Plusnet focuses on delivering exceptional broadband value with award-winning customer service at competitive prices.
Winner: Plusnet for pure broadband value
The Verdict
Choose Sky if you want the fastest available speeds, cutting-edge WiFi 7 technology, comprehensive entertainment packages, and premium service features. They’re ideal for tech enthusiasts who value maximum performance.
Select Plusnet if you want excellent broadband service, outstanding customer support, competitive pricing, and award-winning reliability. They’re perfect for customers who prioritise value and service quality over premium features.
Plusnet wins on value, customer service, and core broadband excellence, whilst Sky excels in technology and entertainment integration. For pure broadband needs, Plusnet offers superior overall value.
