BRSK burst onto the UK broadband scene in 2020 as an alternative network provider with one clear mission: deliver proper full fibre broadband to underserved areas. While the big names like Virgin Media and BT dominate most conversations, BRSK has quietly built a reputation for lightning-fast speeds and customer service that actually works.
This relatively new provider operates across parts of Northern England and the Midlands, offering speeds that reach up to 2Gbps. That’s fast enough to download a full HD movie in under two minutes. The company focuses exclusively on full fibre technology, which means no copper wires slowing things down.
But here’s the big question everyone asks: is BRSK worth switching to? The answer depends largely on whether you can actually get it at your address.
Quick Facts Summary
| Feature | Details |
|---|---|
| Speed Ranges | 150Mbps to 2Gbps |
| Upload Speeds | Symmetrical (same as download) |
| Technology | Full Fibre (FTTP) |
| Contract Lengths | 1 month or 24 months |
| Prices From | £24/month |
| Coverage Areas | West Yorkshire, Lancashire, Greater Manchester, West Midlands |
| Installation Cost | Free (worth £150) |
| Standard Router | Icotera i4850 (Wi-Fi 5) |
| Premium Router | Wi-Fi 7 available with 2Gbps package |
| Trustpilot Rating | 4.8/5 from 28,897 reviews |
Coverage and Availability
BRSK’s coverage remains the biggest hurdle for most potential customers. The provider operates in specific areas across Bradford, Leeds, Blackburn, Manchester, Birmingham, and parts of Merseyside and Cheshire. You can’t sign up if you live outside these zones.
The company has connected 266,000 homes so far. Their goal is ambitious: reach one million homes by 2026. That expansion plan covers more areas in West Yorkshire, Lancashire, Greater Manchester, and the West Midlands.
BRSK does something refreshing with their coverage information. They provide an interactive map on their website that shows exactly where their network reaches. You can zoom in to street level and see if your specific address qualifies.
The coverage checker takes about 30 seconds to use. You enter your postcode, then your full address, and get an instant yes or no answer. No waiting for callback appointments or lengthy surveys.
This limited coverage is BRSK’s main weakness. Many people who want to switch simply can’t because the service doesn’t reach their area yet. The company focuses on building dense coverage in specific regions rather than spreading thin across the whole country.
Broadband Packages and Speeds
BRSK keeps their package lineup simple with four speed tiers. Each one delivers the same upload and download speeds, which sets them apart from most UK providers.
BetterNet150 – £24/month
The entry-level package delivers 150Mbps symmetrical speeds. This might sound modest compared to the higher tiers, but it’s already 14 times faster than the UK’s average broadband speed. A household of four can stream 4K Netflix, play online games, and video call simultaneously without issues.
This speed handles large file downloads in minutes rather than hours. A 50GB PlayStation game takes about 45 minutes to download instead of the several hours you’d expect on standard broadband.
BetterNet500 – £29-30/month
The 500Mbps package suits heavy internet users who regularly download large files or stream on multiple devices. Current promotional pricing brings this down to £29/month on 24-month contracts.
This speed tier works well for households with teenagers, remote workers, or anyone who uploads content regularly. The symmetrical speeds mean uploading that 2GB presentation to the cloud takes the same time as downloading it.
BetterNet1000 – £30-35/month
BRSK markets this as their “1000” package, but it actually delivers 900Mbps. This naming quirk annoys some customers, though other providers do the same thing. The speed itself is excellent for power users who want the fastest downloads possible on consumer-grade equipment.
Most devices can’t actually use more than 900Mbps anyway due to hardware limitations. Your laptop’s ethernet port, gaming console, or streaming device will be the bottleneck, not the internet connection.
BetterNet2000 – £35-55/month
The flagship 2Gbps package represents BRSK’s top offering. Current promotions price it at £35/month for 24-month contracts, though the standard price sits at £55/month. This package includes a Wi-Fi 7 router as standard.
Few households need 2Gbps speeds. This tier targets tech enthusiasts, content creators, or households with extreme usage patterns. Most people would notice no difference between this and the 900Mbps package in real-world use.
Understanding Symmetrical Speeds
BRSK’s symmetrical speeds mean your upload speed matches your download speed exactly. Most UK providers offer upload speeds that are 10-30% of the download speed. Virgin Media’s 500Mbps package typically provides around 36Mbps upload, while BRSK delivers 500Mbps in both directions.
This matters if you work from home, create content, or use cloud storage heavily. Video calls stay stable, large file uploads finish quickly, and cloud backups don’t slow your connection to a crawl.
Pricing and Contract Options
BRSK offers two contract lengths: 24-month agreements with lower monthly prices, or flexible one-month rolling contracts that cost more but provide freedom to leave anytime.
The 24-month contracts lock in current promotional pricing. Your bill stays the same for the entire contract period. BRSK promises no mid-contract price rises, which contrasts sharply with Virgin Media, Sky, and BT’s annual increases.
One-month contracts cost significantly more but let you test the service without long-term commitment. You can switch between contract types when your current agreement ends.
Installation costs nothing, saving you the £150 fee that some providers charge. BRSK includes this in their package pricing rather than adding it as a separate cost.
The pricing undercuts major providers substantially. BT’s fastest widely available package costs around £60/month for 900Mbps. Sky’s comparable offering reaches £70-80/month. Virgin Media’s Gig1 package sits around £50-60/month but only provides 52Mbps upload.
Performance comparisons make the value clear. BRSK averages 257Mbps across all packages, while BT manages 59Mbps. That’s 334% faster performance for similar or lower prices. Virgin Media averages 186Mbps, making BRSK 38% faster even before considering upload speeds.
Optional Add-ons
BRSK lets you customize your package with several add-on services. Each one addresses specific needs without forcing you to pay for features you won’t use.
BetterPhone – £4-13/month
The digital phone service runs over your internet connection using VoIP technology. BRSK provides a USB adapter that plugs into your router, then you connect your existing phone to that adapter.
Three pricing tiers cover different usage levels: Essential (£4), Home (£8), and Max (£13). The tiers differ in included minutes and call destinations. You can keep your existing landline number when switching.
BetterWifi – £10/month
The mesh Wi-Fi system eliminates dead spots in larger homes. BRSK installs additional Icotera i3550 nodes throughout your house to extend coverage to every room.
This works well in houses with thick walls, multiple floors, or unusual layouts where a single router can’t reach everywhere effectively. The mesh nodes connect wirelessly to create one seamless network.
BetterIP – £5/month
A static IP address stays the same permanently instead of changing periodically like standard connections. Most home users don’t need this, but it’s essential for running servers, remote access systems, or certain business applications.
BetterTV – £10/month
The TV service uses NetGem’s platform to deliver Freeview channels plus optional premium subscriptions. This setup is unusual among alternative network providers, who typically focus only on broadband.
You can bundle BetterTV with your broadband package during signup for additional savings. The platform includes all standard Freeview channels, with premium options like Sky Sports or movies available at standard subscription rates.
Router and Installation
BRSK provides an Icotera i4850 router as standard equipment. This Wi-Fi 5 device handles all their speed packages effectively, though it’s not the latest Wi-Fi 6 or Wi-Fi 7 technology you might expect from a new provider.
Customers who sign up for the 2Gbps package in October 2025 receive a Wi-Fi 7 router instead. This newer technology provides better performance for devices that support it, though most households have few Wi-Fi 7 compatible devices yet.
Professional installation is included free with every package. BRSK’s engineers run a fibre cable from the nearest telephone pole or underground chamber directly to your property. They install a small box inside your home where the fibre terminates, then connect your router to that box.
Installation timing varies depending on your property’s accessibility. Simple installations in areas with existing infrastructure can happen within days of ordering. More complex situations requiring new cable runs might take several weeks to coordinate.
Customer reviews consistently praise the installation team’s professionalism. Engineers wear shoe covers, explain each step of the process, and clean up thoroughly before leaving. Many reviews mention specific engineers by name for going above and beyond normal service.
You’ll get the best performance by connecting devices directly to the router via Ethernet cables. Wi-Fi speeds depend on your device’s capabilities, distance from the router, and interference from other wireless signals in your area.
Customer Service and Reviews
BRSK’s Trustpilot rating of 4.8/5 from 28,897 reviews places them in the “Excellent” category. This score towers above major competitors: Virgin Media manages just 1.4/5, while Sky sits at 1.3/5.
The company won several industry awards in 2023, including Best Customer Experience, Full Fibre ISP of the Year, and Best Infrastructure. These awards come from both customer votes and industry expert panels.
Recent reviews highlight several consistent themes. Customers praise the installation process, noting clear communication about timing and professional work by engineers. Many reviews mention engineers by name, describing friendly service and willingness to explain technical details.
Speed and reliability get frequent mentions. Customers report getting the speeds they pay for, even during peak evening hours when many networks slow down. Connection stability impresses users switching from Virgin Media or BT, who often experienced dropouts or speed variations.
Customer support responds quickly to queries. You can reach them via email at support@brsk.co.uk or phone on 02039 255 299. Response times for non-urgent queries typically fall within a few hours during business days.
Not all feedback is positive. Some negative reviews mention aggressive door-to-door sales tactics, with salespeople pushing customers to provide bank details immediately. Others complain about being misled regarding early termination fees with previous providers.
A few technical issues appear in reviews. Some customers report needing mesh boosters even with standard-sized homes, adding £10/month to their bills. Others mention routers running warm, though this appears normal for the hardware involved.
The overall pattern shows significantly better customer satisfaction than major providers. BRSK’s smaller size likely helps them maintain more personal service and faster problem resolution.
Comparison with Major Providers
BRSK’s performance advantages become clear when compared directly with established providers. Speed differences are substantial across all comparisons.
vs BT
BRSK averages 257Mbps across their packages, while BT manages just 59Mbps. That represents 334% faster speeds for similar pricing. BT’s customer service ratings lag far behind BRSK’s, with frequent complaints about long wait times and unhelpful support staff.
BT’s annual price increases contrast with BRSK’s fixed pricing. A typical BT customer sees bills rise by 3-8% each year, while BRSK customers pay the same amount throughout their contract.
vs Virgin Media
Virgin Media offers faster speeds than BT but still falls short of BRSK’s performance. Virgin averages 186Mbps compared to BRSK’s 257Mbps – a 38% difference in BRSK’s favor.
Upload speed differences are more dramatic. Virgin’s fastest package provides 52Mbps upload while costing more than BRSK’s symmetrical offerings. BRSK’s 500Mbps package delivers nearly 10 times better upload performance for similar money.
Trustpilot ratings show the customer service gap clearly. Virgin’s 1.4/5 rating reflects widespread frustration with billing issues, installation problems, and poor support quality.
vs Sky
Sky’s broadband speeds lag behind both Virgin and BRSK. Their customer service ratings sit at 1.3/5 on Trustpilot, indicating serious satisfaction problems across their customer base.
Sky’s pricing for comparable speeds often exceeds BRSK’s by £20-30/month. Their fastest packages reach around £70-80/month for speeds that BRSK delivers at £30-35/month.
Who Should Choose BRSK?
BRSK works best for specific customer types who value speed, reliability, and customer service over nationwide availability.
People living in covered areas who want genuinely fast fibre broadband will find BRSK hard to beat. The combination of speed, price, and service quality outperforms major alternatives significantly.
Customers fed up with annual price increases from Virgin, BT, or Sky can switch to BRSK’s fixed pricing. Your bill stays the same for the entire contract period, making budgeting easier and eliminating surprise increases.
Heavy internet users and gamers benefit from BRSK’s consistent speeds and low latency. The symmetrical upload speeds help with streaming, content creation, and large file uploads that would crawl on other networks.
Work-from-home professionals need reliable upload speeds for video calls, cloud storage, and file sharing. BRSK’s symmetrical speeds prevent the upload bottlenecks that plague other providers’ services.
Customers who value responsive customer service will appreciate BRSK’s approach. The 4.8/5 Trustpilot rating reflects genuine satisfaction rather than the frustration common with larger providers.
BRSK doesn’t suit everyone. Anyone living outside their coverage areas simply can’t get the service, regardless of how attractive it might be. People who move frequently might prefer providers with nationwide coverage to avoid switching hassles.
Those needing nationwide coverage for multiple properties or frequent travel should stick with larger providers. BRSK’s regional focus means patchy coverage outside their core areas.
Pros and Cons Summary
Pros
- Very fast speeds up to 2Gbps with consistent performance
- Symmetrical upload and download speeds on all packages
- No mid-contract price rises – bills stay fixed
- Free professional installation worth £150
- Excellent customer service with 4.8/5 Trustpilot rating
- Competitive pricing significantly below major providers
- Flexible add-ons let you customize your package
- Choice of 1-month or 24-month contract lengths
- Industry awards for customer experience and infrastructure
Cons
- Limited coverage – main barrier for most potential customers
- Only available in specific Northern and Midlands areas
- Wi-Fi 7 router only available with top-tier package
- Some complaints about pushy door-to-door sales approach
- BetterNet1000 package delivers 900Mbps despite the name
- Mesh Wi-Fi costs extra £10/month when needed
Final Verdict
BRSK delivers on their promises of speed, competitive pricing, and customer service that actually works. The coverage limitation remains the only significant barrier preventing wider adoption.
For customers in covered areas, BRSK represents one of the UK’s best broadband options. The combination of 2Gbps speeds, fixed pricing, and responsive support puts major providers to shame.
The no mid-contract price hikes policy makes budgeting easier and prevents the bill shock common with Virgin Media, BT, and Sky. Your monthly cost stays predictable throughout your contract period.
Customer service ratings speak volumes about the actual user experience. The 4.8/5 Trustpilot score from nearly 29,000 reviews indicates consistent satisfaction across a large customer base.
BRSK’s expansion plans suggest coverage will improve over time. The goal of reaching one million homes by 2026 could open the service to many currently excluded areas.
If BRSK serves your address, it’s worth checking their current offers. The combination of speed, price, and service quality makes them a compelling alternative to the frustrations many customers experience with established providers.
