Zzoomm review: fast symmetrical fibre where you can get it

Zzoomm is a full-fibre provider that builds and runs its own FTTP network rather than relying on Openreach. It launched in 2019/2020 and has concentrated on smaller English market towns that the larger providers have often passed over. If your postcode is covered, the case for signing up is straightforward. If it isn't, there is nothing here for you, and coverage is the single biggest thing to check before you read any further.

The standout feature is symmetrical speed across the whole range. Your upload matches your download on every tier, from 200Mbps up to 2.3Gbps. Most national providers reserve matching upload speeds for their priciest plans, so getting them at the entry level is unusual and genuinely useful if you back up large files, work from home or upload video.

Deals and prices

The pricing is competitive for the speeds on offer. On a 24-month contract:

• 200 Full Fibre: 200Mbps, £20 a month for the first 12 months then £24, total contract cost £528. Up to £100 switching credit.
• 500 Full Fibre: 500Mbps, £23 a month for the first 12 months then £27, total contract cost £600. Up to £125 switching credit.
• 1000 Full Fibre: 1000Mbps, £25 a month for the first 12 months then £29, total contract cost £648. Up to £200 switching credit.

There are shorter 12-month deals too, at £24 a month for 200Mbps and £27 a month for 500Mbps, with the same switching credits. The 12-month plans skip the introductory discount, so you pay the standard rate from the start.

All of these are online-only offers. Installation is free with no setup fee, and a mesh router is included in the price. The switching credit is worth claiming if you are leaving a provider that charges early-exit fees.

The gigabit plan is the most interesting on value. Paying £29 a month for a symmetrical 1000Mbps line, once the intro period ends, undercuts a lot of what the big names charge for slower asymmetric connections.

Speeds and network

Zzoomm offers 200Mbps, 500Mbps, 1000Mbps and a top 2.3Gbps tier, all fibre to the premises and all symmetrical. The 2.3Gbps option was previously 2Gbps and has been raised. Running on its own network means Zzoomm controls the line end to end rather than reselling Openreach capacity.

These are advertised speeds. What matters for most homes is that even the 200Mbps entry tier is comfortably fast enough for a busy household, and the symmetrical upload is the part you won't easily find elsewhere at this price.

Contract, router and fees

Contracts come in 12-month and 24-month terms, with a rolling monthly option also available. There is no installation or setup charge on any plan.

A router is supplied free. Lower tiers ship with a Wi-Fi 6 mesh router (the Icotera i4882), and higher tiers come with Wi-Fi 7 hardware per the current feed. If you need to spread the signal further, a mesh extender is an optional add-on at around £5 a month per unit.

Zzoomm does not include a home phone as standard, though VoIP is available as a paid add-on. There are no TV packages at all. This is a broadband-first product, so if you want your telly and calls bundled onto one bill, look elsewhere.

The published range does not carry mid-contract price rises. Note that the 24-month plans do step up from the intro rate to the standard rate after the first 12 months, which is a scheduled increase you should budget for rather than a surprise.

Complaints and escalation

Zzoomm is a member of Ombudsman Services: Communications, the Ofcom-approved arbitration scheme, so if a complaint stalls you have an independent route to escalate. Its published process aims to respond within seven days and sets out escalation steps before an ombudsman referral. Complaints can be raised by email at help@zzoomm.com or by phone on 03333 119933.

Who should choose it

Zzoomm suits anyone in one of its covered market towns who wants fast, symmetrical fibre at a fair price and doesn't need TV or a bundled landline. The free installation, included router and switching credit make it an easy switch, and the gigabit plan in particular is priced keenly.

It is the wrong choice if you sit outside the footprint, which is very limited and postcode-specific. It is also wrong if you want a single bill covering broadband, TV and phone, because those bundles simply don't exist here.

Pros and cons

Pros

• Symmetrical speeds across the entire range, not just the top tier
• Very fast speeds available, up to 2.3Gbps
• Reasonable pricing for the speeds offered
• No mid-contract price rises on the current published range
• Runs on its own FTTP network
• Free installation and a modern router included
• Targets smaller market towns often overlooked by larger providers

Cons

• Coverage is very limited and restricted to specific market towns
• No TV packages
• Home phone is not included as standard

Where Zzoomm reaches, it is a strong full-fibre choice: fast, symmetrical and sensibly priced on a network it owns. The deciding factor is almost always the postcode check.