Broadband Provider

Privacy policy

This privacy policy explains what personal information we collect when you use broadbandprovider.co.uk, why we collect it, and what your rights are under UK data-protection law.

Last updated: 3 July 2026.

Who we are

Broadband Provider is a trading name of Opportunity Hive Limited, registered in England & Wales (company number 11178260). Registered office: 9,10 Cross Street, Preston, Lancashire PR1 3LT. We are the data controller for personal information collected via this site.

What we collect

  • Analytics data, pages viewed, referring site, device type, approximate location (country/region only), collected via privacy-respecting analytics.
  • Form submissions, the name, email address and message you send us via contact forms or by emailing us directly.
  • Comment / review data, if you leave a comment or review, the name and content you provide.
  • Technical logs, IP address, user-agent and request path, held short-term for security and abuse prevention.

We do not knowingly collect data from children under 13.

How we use it

  • To provide the site and respond to your enquiries.
  • To measure aggregate site usage and improve the content we publish.
  • To detect and prevent fraud, spam and abuse.
  • To meet our legal obligations.

Lawful basis

We rely on legitimate interests to run and improve the site, consent for optional analytics and marketing cookies, and contract or legal obligation where relevant.

Sharing

We share personal data only with the service providers we need to run the site, hosting, email, analytics and comment moderation. We don't sell personal data. When you click through to a broadband provider, that provider becomes an independent controller of any information you submit to them.

Retention

Enquiry emails are kept for up to 24 months, then deleted unless we still need them for a live case. Analytics data is aggregated and retained no longer than 26 months. Technical logs are kept for up to 90 days.

Your rights

You have the right to access, correct, delete or restrict the data we hold about you, to object to processing, and to data portability. To exercise any of these rights, email privacy@broadbandprovider.co.uk. You also have the right to complain to the UK Information Commissioner's Office.

International transfers

Some of our service providers process data outside the UK/EEA. Where they do, we rely on UK adequacy regulations or the ICO-approved International Data Transfer Agreement.

Cookies

See our cookie policy for the specific cookies used on this site and how to control them.

Changes

We'll update this page when our practices change and note the revision date at the top.