One Touch Switch Platform Reaches Milestone: 1 Million Homes Connected

In a major step forward for UK broadband consumers, the One Touch Switch platform has now facilitated over 1 million successful provider switches since its launch in April 2023. The platform, developed by the Office of Communications (Ofcom), simplifies the process of changing broadband providers by eliminating the need for customers to contact both their old and new suppliers.

Streamlined Process Boosts Competition

The One Touch Switch system operates on a “gaining provider led” model, allowing customers to initiate a switch by contacting only their new chosen provider. This streamlined approach has proven popular with consumers, who no longer have to navigate the often confusing and time-consuming process of coordinating between multiple companies.

“I was dreading having to switch broadband providers when I moved house,” said Sarah Thompson, a 35-year-old marketing executive from Manchester. “But with One Touch Switch, it was incredibly easy. I just contacted my new provider, and they handled everything seamlessly.”

Increased Switching Activity

Since the introduction of One Touch Switch, the UK has seen a significant uptick in broadband provider switching activity. In the first quarter of 2023 alone, over 300,000 households changed providers using the new system – a 22% increase compared to the same period in the previous year.

Industry experts attribute this surge in switching to the simplified process and increased consumer awareness of the benefits of shopping around for the best deals. “One Touch Switch has been a game-changer for the UK broadband market,” said telecommunications analyst James Parker. “It’s empowering consumers to take control of their broadband services and fostering a more competitive environment among providers.”

Cost Savings for Consumers

The increased competition driven by One Touch Switch is translating into tangible savings for UK households. According to a recent survey by the consumer group Which?, broadband customers who switched providers using the new system saved an average of £128 per year on their bills.

“I was paying way too much for my broadband before I switched,” said retired teacher David Wilson, 68, from Bristol. “Thanks to One Touch Switch, I was able to find a better deal with a new provider and cut my monthly bill by nearly 25%. That extra money in my pocket makes a real difference.”

Positive Impact on Infrastructure Investment

The success of One Touch Switch is also having a ripple effect on broadband infrastructure investment across the UK. As providers compete more fiercely for customers, many are ramping up their efforts to expand and upgrade their networks, particularly in underserved rural areas.

BT Group, the nation’s largest broadband provider, recently announced plans to invest an additional £500 million in fiber-optic infrastructure over the next three years. “The increased switching activity we’re seeing in the market is a clear signal that we need to keep pushing forward with network improvements to stay competitive,” said BT CEO Philip Jansen.

Looking Ahead: Continued Growth and Innovation

As the One Touch Switch platform continues to gain momentum, industry watchers predict that it will drive further innovation and customer-centric improvements in the UK broadband market. With millions of households yet to take advantage of the new switching system, providers are poised to compete even more aggressively on price, speed, and service quality in the coming years.

Ofcom is also exploring ways to expand the One Touch Switch model to other telecommunications services, such as mobile phone contracts and pay-TV subscriptions. If successful, these efforts could further empower consumers and reshape the competitive landscape of the UK’s digital economy.