Plusnet review

Verdict

Plusnet is a good pick if you want straightforward broadband without TV, home phone add-ons or a complicated package list. The current full fibre range is keenly priced, especially in the middle and upper tiers, and the spread from 74Mbps to 900Mbps gives most buyers a sensible choice of speeds. It makes less sense if you want bundled extras or the fastest broadband available from the wider market. Plusnet’s top package stops at 900Mbps, current packages are broadband-only, and annual in-contract price rises apply. ## Deals and prices

The current live full fibre packages are all on 24-month contracts with a £20 setup fee:

• Full Fibre 74: 74 Mbps, £20.99/month, total contract cost £612
• Full Fibre 145: 145 Mbps, £22.99/month, total contract cost £660
• Full Fibre 300: 300 Mbps, £23.99/month, total contract cost £684
• Full Fibre 500: 500 Mbps, £25.99/month, total contract cost £732
• Full Fibre 900: 900 Mbps, £26.99/month, total contract cost £756

That pricing is where Plusnet looks strongest. Moving up the range is relatively cheap. Full Fibre 300 costs only £3 more per month than Full Fibre 74, and Full Fibre 900 is only £6 more per month than the entry-level package. If you need more headroom at peak times, the faster tiers look better value than the cheapest plan. Some deals also include reward cards:

• Full Fibre 145: £165 Reward Card
• Full Fibre 300: £150 Reward Card
• Full Fibre 500: £150 Reward Card
• Full Fibre 900: £150 Reward Card

All of the live products shown are marked as online-only offers. ## Speeds and network

The current live products shown are FTTP full fibre connections. For buyers who want full fibre specifically, the range is clear and broad: 74Mbps, 145Mbps, 300Mbps, 500Mbps and 900Mbps. Editorial coverage describes Plusnet’s advertised average speed range overall as 36Mbps to 900Mbps, depending on package and availability. It also describes part-fibre packages with advertised average speeds of 36-66Mbps, and full fibre packages with advertised average speeds of 74, 145, 300, 500 and 900Mbps. For most people, the strength here is choice without clutter. There is an entry point for lighter use, several mid-range options, and a near-gigabit top tier. The limitation is at the top end: if you are looking for the very fastest packages in the market, 900Mbps is as far as Plusnet goes. ## Contract, router and fees

The live full fibre deals shown all come with a 24-month contract and £20 setup. The supplied router on fibre packages is the Hub Two. Current deals are broadband-only products without a phone line. That keeps the range simple, but it also means Plusnet is a weaker fit for people who still want a bundled home phone service. Price rises during the contract are part of the picture. Customers taking current deals now are reported to see prices rise by £4 a month each March. Earlier contracts may be on different terms, including £3 a month for some contract dates and CPI plus 3.9% for older agreements, so the exact rule depends on when you signed or recontracted. ## Service and support

Customer service is one of the main reasons to think about Plusnet. Official support is described as UK-based, with phone support available daily. A regulator-backed figure cited in editorial coverage reported 11 complaints per 100,000 customers for Q3 2023. Taken with the emphasis on UK-based support, that adds to Plusnet’s case as a provider that puts more weight on service than on flashy extras. ## Who should choose Plusnet

Plusnet suits buyers who want:

• straightforward broadband-only packages
• competitive monthly pricing
• a simple speed ladder from 74Mbps to 900Mbps
• UK-based support

It is less suitable for buyers who want:

• a TV bundle
• a bundled home phone service
• the fastest broadband tiers available in the wider market

Pros and cons

Pros

• Competitive pricing across the full fibre range
• Simple, no-frills package choice
• Good spread of speed tiers from 74Mbps to 900Mbps
• UK-based support is a clear plus

Cons

• No TV bundle option
• Broadband-only packages will not suit everyone
• Top speed is 900Mbps, not the fastest available in the market
• Annual in-contract price rises apply