TalkTalk Moves 13,500 broadband and phone customers to Fleur Telecom

TalkTalk is moving a further 13,500 residential broadband and phone customers to Fleur Telecom, the brand run by Horsham-based Telecom Acquisitions Limited (TAL), from 1 September 2026. Affected customers have started to be notified directly by TalkTalk and will keep their existing pricing, terms and conditions.

TAL is the holding company behind a group of familiar retail brands including Fleur Telecom, Home Telecom and Eclipse Broadband. TalkTalk holds a significant controlling stake in the group. Fleur Telecom itself was acquired from Giacom in 2020, a deal that brought 19,000 TalkTalk and BT network footprint customers across.

Nothing changes for customers, TAL says

From 1 September, the transferred accounts will be managed and billed by Fleur Telecom, though the service continues to run over the same network as today. There are no engineer visits, no new equipment and no interruption to connections, with package, price and phone number staying the same. "Fleur Telecom" will begin appearing on bank statements from that date, and billing and collection dates may vary slightly.

Once transferred, customers will be supported by TAL's UK-based service centre, with 24-hour support available. The same team supports the group's Home Telecom brand. Each new customer also gains access to a mobile app to help manage their account and connection.

TAL describes itself as "well placed across the market, offering services from all of the traditional network suppliers alongside layer 2 and layer 3 connections with the majority of UK altnets". The group says it now serves over 80,000 customers, with a projected 2027 turnover of around £33 million. It plans to continue growing through "organic growth and further acquisitions" as opportunities arise.

Copper switch-off drives the timing

TAL confirmed that these are customers on WLR and broadband services that need to be sorted before the PSTN and WLR copper line switch-off in January 2027. The company said it has the time, resources and software to handle the migrations far quicker than TalkTalk would directly. Many of those moving will need upgrading from legacy copper and ADSL services, which may include migrations to other wholesale networks.

All of the customers will remain on the PXC platform, so they stay technically within TalkTalk's control under a different brand.

Nigel Barnett, chief executive of Telecom Acquisitions Limited, said: "This is another exciting opportunity to put our copper switch-off expertise to work. To date we have moved more than 8,000 customers off WLR and ADSL services onto the latest products. We are delighted to welcome these new customers, many of whom have been on the TalkTalk network for more than 20 years. That loyalty deserves to be respected, and we will make sure the transfer is seamless."

Barnett added: "The group continues to grow year on year, and over the last eighteen months much of our focus has been on the copper switch-off and on introducing AI into our internal systems. Both put us in a strong position to deliver this transfer smoothly between now and the end of the year."

Part of a wider break-up

The move is the latest in a series of piecemeal disposals of TalkTalk's residential broadband base. Only last week the provider sold a further 120,000 customers to the relatively new ISP Rise Fibre. It has also previously sold customers to UW and conducted several smaller sales to TAL, mostly reflecting the remaining base of TalkTalk's defunct Origin Broadband provider.

The latest deal comes at an unusual time for TalkTalk's debt-strained Consumer business, which is reported to be fielding interest from several prospective buyers including Vodafone and Opus Broadband. Each disposal raises further questions over the value of TalkTalk's remaining base, put at roughly 1.5 million customers. It remains unclear whether a buyer for the consumer business would take on the whole company, including brand, customers and support teams, or just the remaining customer base.

In recent months TalkTalk has also paused the sale of some broadband and digital phone products to new customers, and unexpectedly shut down its customer discussion forum without explanation or a timescale for its return.